Terms of Service

Last Updated: November 6, 2026

Welcome to ZUFRA. These Terms of Service govern your access to and use of our website, including all purchases, products, and services made available through it. By visiting our website, browsing its content, or placing an order, you acknowledge that you have read and understood these terms and agree to comply with the conditions described below, subject to any mandatory rights provided by applicable law.

Please take a moment to read these terms carefully before using our website or completing a purchase. If you do not agree with any part of these terms, you should refrain from using the services provided through our website.

1. General Website Use

Our website is intended to provide visitors with information about ZUFRA, allow customers to explore our products, place orders for personalized phone cases, and contact us regarding purchases, products, or other inquiries. Visitors may browse the website and access its publicly available content for personal and lawful purposes, provided that their use does not interfere with the website's operation or violate these terms.

Users agree not to misuse the website, attempt to gain unauthorized access to any part of its systems, interfere with its functionality, introduce malicious software, or engage in activities that could compromise its security, availability, or integrity. Any use of the website for fraudulent, unlawful, misleading, or otherwise harmful purposes is strictly prohibited.

2. Products and Personalization

ZUFRA offers personalized phone cases created according to the customization details and preferences submitted by customers during the ordering process. Product descriptions, photographs, displayed designs, and other visual materials are provided to give customers a general understanding of the products available.

We make reasonable efforts to ensure that all product information, descriptions, and images displayed on our website are accurate and up to date. However, slight variations in color, brightness, appearance, or visual presentation may occur due to differences in screen settings, display technology, lighting, or other technical factors. Such variations do not necessarily indicate that a product is defective or incorrectly supplied.

Customers are responsible for reviewing their selected product, compatible phone model, and personalization information before completing an order. ZUFRA cannot guarantee that incorrect information submitted by a customer will be identified or corrected before production begins.

3. Orders and Purchase Agreements

When placing an order through our website, customers agree to provide accurate, complete, and current information necessary for the successful processing and delivery of their purchase. This includes personal contact information, shipping details, product selections, and any customization information required to prepare the ordered item.

Submitting an order constitutes an offer to purchase the selected products under the conditions displayed at checkout. An order confirmation or payment notification does not necessarily mean that the order has already entered production or that every aspect of its fulfillment has been completed. Orders remain subject to verification and acceptance by ZUFRA. If an order cannot be fulfilled due to an error, product unavailability, payment issue, or another legitimate reason, we will contact the customer and arrange an appropriate solution, including a refund where applicable.

Once an order has been accepted and production has begun, changes to the product or its customization details may no longer be possible. Customers should therefore carefully review all information before submitting their purchase.

4. Prices and Payments

All product prices and applicable charges are displayed on the website or presented during the checkout process before the customer completes an order. Customers are responsible for reviewing the final purchase amount, including any applicable shipping costs, taxes, or additional charges, before confirming payment.

Payments must be completed using the payment methods made available at checkout. By submitting payment information, customers confirm that they are authorized to use the selected payment method and that the information provided is accurate.

ZUFRA reserves the right to correct pricing, product description, or technical errors discovered on the website. If an error affects an order that has already been placed, we will contact the customer to explain the situation and determine an appropriate resolution. No provision in this section authorizes us to change an agreed purchase price unilaterally after a binding contract has been concluded.

5. Shipping and Delivery

Orders are prepared and shipped according to the delivery information and estimated timeframes communicated during the purchasing process. Delivery estimates are provided for informational purposes and may vary depending on the destination, shipping carrier, customs procedures, operational circumstances, or other factors outside our direct control.

Customers are responsible for providing a complete and accurate delivery address when placing an order. ZUFRA cannot guarantee successful delivery if incorrect or incomplete information is submitted. If a delivery issue occurs, customers are encouraged to contact us so that we can review the situation and provide assistance.

Any applicable legal obligations concerning delivery, delayed shipments, lost packages, or other fulfillment issues remain unaffected by these terms.

6. Refunds, Returns, and Cancellations

All matters concerning refund requests, returns, damaged products, defective items, and order cancellations are governed by our separate Refund and Returns Policy, which forms part of the information provided to customers when purchasing through our website.

Customers are encouraged to review that policy before completing an order to understand the applicable procedures and conditions. In the event of any inconsistency between these Terms of Service and mandatory consumer protection legislation, the applicable legal provisions will prevail.

Nothing in these terms is intended to exclude or limit any consumer rights that cannot legally be waived or restricted.

7. Intellectual Property

All content displayed on the ZUFRA website, including but not limited to its branding, logos, graphics, photographs, product designs, layouts, written materials, and other visual elements, is protected by applicable intellectual property laws or used with the necessary authorization.

Unless expressly permitted by ZUFRA or applicable law, visitors may not copy, reproduce, distribute, modify, commercially exploit, publish, or otherwise use website content without prior authorization.

Customers retain responsibility for ensuring that any text, images, artwork, or other materials they submit for personalization may lawfully be used for the requested purpose. By submitting such materials, customers confirm that they have the necessary rights or permissions for their intended use and authorize ZUFRA to use those materials solely as reasonably necessary to prepare and fulfill their order.

8. Prohibited Activities

Customers and visitors agree to use the website responsibly and in accordance with applicable laws. Any attempt to manipulate the ordering process, submit fraudulent information, interfere with website operations, access restricted areas without authorization, or use the website in a manner that could harm ZUFRA or other users is prohibited.

We reserve the right to investigate suspected misuse and take reasonable measures to protect our website, business, customers, and services. Where permitted by applicable law, this may include restricting access to certain website functions or refusing transactions associated with fraudulent or abusive activity.

9. Third-Party Services and External Links

Our website may contain links to external websites, payment providers, shipping services, or other third-party platforms. These services may operate independently of ZUFRA and may be subject to their own terms, conditions, and privacy policies.

We are not responsible for the content, security, availability, or independent practices of external websites or services that we do not operate or control. Customers are encouraged to review the relevant terms and privacy policies before interacting with third-party platforms.

The inclusion of an external link does not necessarily imply an endorsement or formal association with the linked website or service.

10. Limitation of Liability

ZUFRA makes reasonable efforts to maintain the website, provide accurate product information, and ensure that the purchasing process operates properly. However, we cannot guarantee that the website will always be available without interruptions, technical errors, delays, or other temporary issues.

To the extent permitted by applicable law, ZUFRA shall not be responsible for indirect or unforeseeable losses arising from circumstances beyond our reasonable control, including temporary website interruptions, third-party service failures, or technical problems affecting external platforms.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability relating to consumer rights, defective products, fraud, intentional misconduct, or other legally protected interests.

11. Privacy and Personal Information

The collection, processing, storage, and use of customers' personal information are governed by our separate Privacy Policy.

By using our website and placing an order, customers acknowledge that certain personal information may be required to process payments, prepare personalized products, arrange deliveries, provide customer support, and fulfill other legitimate business operations.

We encourage all visitors and customers to review our Privacy Policy to understand how their personal information is handled and what rights they may exercise under applicable data protection legislation.

12. Changes to These Terms

ZUFRA reserves the right to update or modify these Terms of Service when necessary to reflect changes in our products, services, website functionality, business operations, or applicable legal requirements.

Any updated version will be published on this page together with a revised update date. Customers and visitors are encouraged to review these terms periodically to remain informed about the conditions governing the use of our website.

Changes will not retroactively alter rights and obligations arising from purchases already completed, except where permitted or required by applicable law.

13. Applicable Law and Consumer Rights

These Terms of Service shall be interpreted in accordance with the applicable laws governing the relevant transaction. Where ZUFRA is established in Croatia, croatian law may apply, subject to mandatory consumer protection provisions and any applicable rules governing international consumer contracts.

Customers residing in other countries may also benefit from mandatory consumer protections provided by the laws applicable to their place of residence. Nothing in these terms is intended to deprive consumers of protections that cannot legally be excluded by agreement.

Any disputes arising in connection with the use of our website or purchases made through it shall be handled in accordance with the applicable legal procedures and jurisdictional rules.

14. Contact Information

If you have any questions, concerns, or require further clarification regarding these Terms of Service, our products, or the use of our website, please feel free to contact us.

You can reach us at af.fraviga@gmail.com. We will be happy to assist you and provide any additional information you may need.

Thank you for visiting ZUFRA and for choosing our products. We appreciate your trust and support.